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Customer Service

January 2022


Free UPS ground shipping is available for most orders over $200 within the continental U.S.

We operate from 9-5 Pacific time, Monday through Friday. The shipping cut-off time for same-day shipping is 2pm, Pacific time. Orders received after this time will generally ship the following business day.


All software sales are final, and any merchandise that can be duplicated may be returned solely at our discretion.

Software can only be returned when authorized by a Keyfax representative, or in the case that there was a shipping error or some other extenuating circumstance, which we will handle on a case-by-case basis.

You must contact us before returning anything. If your return is authorized we will issue you a Return Authorization number to include with your return on the outside of the box. Your Return Authorization number is valid for 30 days from the time it is issued. Merchandise received without an RA# on the outside of the package, or with an expired RA# (after 30 days from the time it is issued) will be refused and returned to sender. Call us at 800-752-2780 or 831 477 1205, or by email

The amount refunded depends on the nature of the return and is at our discretion and we do reserve the right to charge a re-stocking fee, also at our discretion.

We will always work with you in a flexible way regarding returns and you can always contact us at with any questions.


KEYFAX NewMedia Inc. protects your information during transmission by using Secure Sockets Layer (SSL) software (Thwate) that encrypts the information you input. For visual verification you will see the ‘lock' icon upon Checkout and you will see that you are in our secure area ( during this time. Your details WILL NOT be made available to any company other than KEYFAX NewMedia Inc.

If you are still unsure about ordering on-line please call us at 800-752-2780 or 831-477-1205 and we will take your order by phone.

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